Privacy POlicy

 

This Privacy and Cookies Policy has been compiled to provide you with all relevant information on how your personal data is collected, used, and shared when you visit or make a purchase from thelevelstore.com (The Level).


In accordance with the General Data Protection Regulation (GDPR), the European privacy law, personal data is any information that can reasonably identify a specific living person (e.g., dates of birth, names, physical addresses, email addresses, location data, biometric data, financial information, etc.).


At The Level we care about your privacy and we hope to provide you with a comprehensive overview of how we handle your personal data.

 


PERSONAL DATA

The Level collects information about you directly from your device (e.g. through cookies) and every time you enter information through some type of form (e.g. by placing an order, registering as a user, signing up for newsletter, contacting us).


When you visit The Level, we automatically receive information on your browser, network, device and IP address. We will have access to information on other sites you visited prior to reaching us and as you browse through our website we will collect information on how you interact with us.


We collect this information through the use of cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

 
When you place an order at The Level, we collect certain information from you, such as your name, surname, email address, billing and shipping address, phone number, size and payment information.

 
Additionally, we also collect information from you such as name, surname and email when you sign up for our newsletter and contact us through our contact page.

 

HOW DO WE USE YOUR PERSONAL DATA?

 Any information collected when you place an order or register an account will be generally used to fulfil orders placed at The Level, including processing your payment information, arranging for shipping, and providing you with order confirmations and invoices.

This information might also be used on communicating relevant information with you and, depending on your preferences, sharing news and promotions.

 
Information collected through your device will generate analytics that help us improve and optimise the website and user experience. It may also be used on targeted campaigns and remarketing activities that we believe may be of your interest.

 
Additionally, all data collected at The Level will be used for screening for potential risk and fraud.

 

HOW DO WE SHARE YOUR PERSONAL DATA?

The Level shares your personal information with Squarespace, our website hosting provider, so they can provide all website and commerce functionalities that allow us to fulfil our contract with you when you place an order. Any financial information provided will be processed through Stripe.

Furthermore, we process the information collected through your device with Squarespace Analytics and Google Analytics in order to understand and improve the way our customers interact with our platform and marketing/advertising activities.

If you have any questions on how these third parties handle your personal information, please refer to their Privacy Policies (Squarespace, Google and Stripe)

 
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

When you place an order with The Level, we will maintain all your order information for our records no longer than reasonably necessary or until you ask us to delete this information.

 

YOUR RIGHTS (GENERAL DATA PROTECTION REGULATION)

As an European resident, you have the right to access personal information we hold about you and to ask for your personal information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

 
We process your data in order to fulfil contracts we might have with you (for example if you place an order with us), or otherwise to pursue our legitimate interest in providing you with the best experience possible at/with The Level. 

 
Please note that Squarespace may transfer your personal information outside of Europe, including the United States. For more information on this, please read Squarespace’s Privacy Policy.

 

UPDATES AND CONTACT

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please feel free to contact us.